The Mizensir Website and its associated services are made available to you in accordance with the following Terms of Use and Service and any other rules published on our Site (collectively, "Terms and Conditions"). Before placing any order on www.mizensir.com, please read the Terms and Conditions carefully. We recommend that you keep a copy of the General Terms and Conditions for future reference.
The fact that a natural person or legal entity places an order on the Site entails full and complete adherence to and acceptance of these General Terms and Conditions of Sale and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.
ARTICLE 1 - PRESENTATION OF GENERAL CONDITIONS
1.1 These General Terms and Conditions of Sale (hereinafter the "GTCS") as well as any other document to which the GTCS refer establish the legal terms that apply to the use of the website www.mizensir.com ("the Site") by non-professional buyers ("the Customer(s)"), wishing to acquire the products offered for sale by MIZENSIR ("the Products").
1.2 All Customers are obliged to read these GTC carefully and to ensure that they have fully understood them before carrying out any transaction on the Site.
1.3 MIZENSIR reserves the right to modify its GTC at any time. The GTC are enforceable against users of the Site from the moment they are published online.
ARTICLE 2 - SCOPE
2.1 These GCS apply, without restriction or reservation, to all sales concluded via the Site www.mizensir.com by Customers with Mizensir, represented by SASU BV DISTRIBUTION having its registered office at 91 Rue Ambroise Martin, 74120 Megève, registered under n°B 822 585 211 RCS Annecy (indifferently " MIZENSIR" or "the Seller").
These GTCs specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
2.2 The main characteristics of the Products, and in particular the specifications, illustrations and dimensions of the Products, are presented on the Site. The Customer is obliged to read them before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer.
The Customer is required to refer to the description of each Product in order to know its essential properties and particularities. Product offers are subject to availability.
2.3 The Seller's contact details are as follows:
BV DISTRIBUTION , Société par action simplifiée à associé unique au capital de 1000 € , dont le siège social est situé 91 Rue Ambroise Martin - 74120 Megève, inscrite au RCS de Annecy sous le n° 822 585 211,
2.4 The General Terms and Conditions apply to the exclusion of all other conditions, and in particular those applicable to in-store sales or sales through other distribution and marketing channels.
These GTC are accessible at any time on the Site, may be reproduced and retained by the Customer and will prevail, where applicable, over any other version or any other contradictory document.
2.5 The Customer declares that he/she has read the General Terms and Conditions of Sale and has accepted them by ticking the box provided for this purpose before proceeding with the online ordering procedure, as well as the general terms and conditions of use of the Site.
These T&Cs may be subject to subsequent amendments, the version applicable to the Customer's purchase is the one in force on the Site on the date the order is placed.
The validation of the order by the Customer constitutes acceptance without restriction or reservation of these GTC.
The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Site.
2.6 In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the French Data Protection Act of 6 January 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by post and providing proof of his identity, to MIZENSIR:
- By email: customerservice@mizensir.com
- By post: Mizensir, 91 Rue Ambroise Martin - 74120 Megève- Customer Service
2.7 The Products presented on the Site are offered for sale in mainland France and Corsica (excluding DOM TOM) and for all countries available on this page:
https://www.mizensir.com/pages/mizensir-delivery-costs
In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.
ARTICLE 3 - ORDERS
3.1 Orders are placed exclusively on the Site. Internet connection and access costs shall be borne by the Customer.
3.2 Ordering process
The Customer will place an order in accordance with the indications given to him on the Website. He/she undertakes to fill in the registration and order form with complete and accurate information. In any event, the Customer is responsible for the information entered on the registration form and when placing an order. In the event of an error, MIZENSIR shall not be held liable for any failure or delay in the delivery of the Products.
3.21 Item selection
The Customer adds the Product to the basket by clicking on "Buy" and can either continue shopping or proceed to pay for the Product by clicking on "Validate basket".
The Customer may at any time:
- Consult, download and print these General Terms and Conditions by clicking on the "General Terms and Conditions of Sale" link;
- Check the Products in their basket: their quantity, amount and detailed information on each of them by clicking on the "View Basket" icon or directly on the photograph of said product;
- Cancel the order of one or more Products on the "Basket" page by ticking the "Delete" box;
- Insert a valid promotional code in the basket summary;
- Continue its selection of Products using the drop-down menu.
3.22 Identification
The Customer is redirected to a home page allowing them to either:
- Create a customer account using the form provided.
- To this end, the Customer fills in the fields provided, indicating their contact details with the following compulsory details: surname, first name, full delivery address, e-mail and telephone number.
- Pay as a guest without creating an account but indicating the information required for their order, which will be retained to enable the order to be processed;
- Connect to an account already created by the Customer. To this end, the Customer fills in the fields provided, indicating his/her login and personal password.
To continue the process, the Customer clicks on "Continue" / "register" / "connect".
3.23 Order validation
The Customer will access the "Delivery" section in which they will provide the information required for delivery (surname, first name, delivery address, telephone number, email...) and will have the option of selecting this address as the billing address or entering a different billing address.
The order summary will be displayed after you click "Continue". Before confirming their order, Customers will have the opportunity to check the details and the total price and to correct any errors before confirming their acceptance.
The Customer validates their order by clicking on "Payment".
3.24 Payment by Bank Card
After confirming the content of the order, the Customer will definitively validate the payment.
The Customer will be directed to the "payment information" section in which the Customer can proceed with payment by credit card and, where applicable, must enter the information required for this purpose.
The Customer selects the type of card used (Visa, Mastercard, Amex) and is directed to Shopifypayment. You can also pay using Paypal and Apple Pay (mobile version only). The Customer enters the appropriate data in the fields provided on the bank's payment site, which allows online payment by Visa, Mastercard and Amex credit cards using a secure system. The Customer must check that the data entered is correct (expiry date, card number, etc.), as payment will not be accepted if the data is incorrect. From the date of the order, a request to debit the Customer's bank account is sent to the Customer's bank. The order will be considered final after confirmation of the agreement of the bank payment centres.
When the bank details are validated, the secure remote payment manager sends an authorisation request to the bank card network. The amount of the prize will be blocked on the Customer's account.
The telepayment manager issues an electronic certificate as proof of the amount and date of the transaction. In this respect, the dates and times of the server will be deemed authentic between the parties.
The Customer warrants that they are fully entitled to use the payment card provided for payment of their order and that this card gives access to sufficient funds to cover the total price of the order.
In all cases, the online provision of the bank card number and the final validation of the order will constitute proof of the entirety of the said order, in accordance with the provisions of Law No. 2000-230 of 13 March 2000 adapting the law of evidence to information technologies and relating to electronic signatures reproduced in Articles 1365 et seq. of the Civil Code.
This validation constitutes signature and express acceptance of all operations carried out on the Website.
On receipt of the certificate, MIZENSIR will proceed with delivery. The price will be debited on the day the order is dispatched by MIZENSIR.
Payment must be in full, with no deduction possible subject to that applied by MIZENSIR on the total using a promotional code.MIZENSIR reserves the right to terminate the contract if the price of the Products has not been paid.
The transfer of ownership of the Vendor's Products, for the benefit of the Customer, will only take place after full payment of the price by the latter, and this regardless of the date of delivery of said Products.
3.3 Taking into account the Order
MIZENSIR will acknowledge receipt of the order by email to the address indicated on the Customer's account.
3.4 Order confirmation
Subsequently, MIZENSIR will send an order confirmation email summarising the Products ordered and available.
3.5 Order tracking
An email will inform the Customer when the parcel has been sent.
All Products will be delivered to the delivery address indicated by the Customer when placing the order, by a carrier chosen by MIZENSIR with delivery confirmation or tracking code where possible.
In the event of absence, the parcel will be delivered to the nearest relay point, to a substitute address or rescheduled according to the option validated directly with the carrier.
3.6 The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
3.7 The Seller does not sell the Products on the Site to professionals, but only to Customers for their personal needs. The Seller therefore reserves the right to refuse orders for the same Product in large quantities.
ARTICLE 4 - THE PRODUCTS
4.1 The description of the Products will be available on the Site at the time the order is placed.
4.2 Product offers are subject to availability. Information on the availability of Products is provided before the order is placed.
4.3 Errors or changes to the availability of Products may occur in exceptional circumstances. In this case, the Customer will be informed of the unavailability in the order confirmation email:
- If all of the Products ordered are unavailable, the order will de facto be cancelled and the Customer will not be debited.
- In the event of partial unavailability, the order will be partially debited and sent (for available Products only).
ARTICLE 5 - DELIVERY
The Products will be delivered to the address indicated at the time of the order. No deliveries will be made to post office boxes or military addresses.
MIZENSIR ships the Products to the countries referred to in Article 2.7 above.
Some Products are subject to specific shipping regulations and cannot be delivered to certain countries. It is the Customer's responsibility to check any specific delivery restrictions.
Deliveries are made by an independent carrier to the address given by the Customer when the order is placed and to which the carrier will have easy access.
5.1 Delivery terms
Delivery costs depend on (i) the destination country, (ii) the weight and volume of the order and (iii) the insurance option.
The amount and delivery times are indicated when the order is confirmed.
MIZENSIR undertakes to make every effort to deliver the Products promptly after confirmation of the order and, unless otherwise specified, no later than 30 (thirty) days from confirmation of the order.
In any event, MIZENSIR declines all responsibility for any loss or damage suffered by the Customer as a result of delay or force majeure during delivery subject to article L.216-2 of the French Consumer Code.
In addition, MIZENSIR will inform the Customer of any delay as soon as possible. The latter will then have the option of cancelling the order, subject to legal provisions.
5.2 Delivery difficulties
The Customer is required to provide a correct and complete delivery address when ordering. It is the Customer's responsibility to check the delivery address on each of the emails or letters provided and to inform MIZENSIR without delay of any error or omission via customerservice@mizensir.com. MIZENSIR reserves the right to invoice any additional delivery costs applicable due to an error relating to the delivery address caused by the Customer.
If delivery cannot be made to the address indicated for reasons beyond MIZENSIR's control, the carrier will inform the Customer as soon as possible by email and will indicate a later delivery date or deadline.
The Customer is required to check the condition of the products delivered. The Customer has a period of three days, excluding public holidays, from the date of delivery to express any reservations or complaints in writing by registered letter with acknowledgement of receipt, regarding the non-conformity or apparent defect of the Products delivered (for example, a damaged package that has already been opened).), with all supporting documents (including photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect and no claim will be validly accepted by the Seller.
The Seller will reimburse or replace, as soon as possible and at its own expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions of Sale (see guarantees, in particular).
5.3 Receipt of Products
Each delivery is deemed to have been made when the carrier makes the Products available to the Customer or to a third party designated by the Customer, evidenced by the control system used by the carrier. No dispute relating to the delivery itself will be possible if the parcel appears to have been delivered, the carrier's computer system acting as proof.
On receipt of the Products, the Customer may confirm on the delivery note that the Products have been delivered in good condition. If this is not the case, the Customer must refuse delivery. If the Customer is not in a position to check the condition of the Products at the time of delivery, he shall indicate on the delivery note the words "NOT VERIFIED".
ARTICLE 6 - RIGHT OF WITHDRAWAL
6.1 Scope
The Customer has the right to withdraw from this contract without giving any reason within a period of fourteen days. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last item.
6.2 Content and procedures for exercising the right of withdrawal
Under articles L.121-18 et seq. of the French Consumer Code, the Customer has the right to withdraw at any time, without giving any reason, up to 14 days after receipt of the Products, provided that the Products are returned in their original undamaged packaging within fourteen (14) days following notification to the Vendor of the Customer's decision to withdraw.
In the event of staggered delivery of Products from the same order, the withdrawal period will begin to run from the Customer's receipt of the last Product.
To exercise the right of withdrawal, the Customer must notify the Seller of his decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail)
- By post to the following address: Mizensir, 91 Rue Ambroise Martin - 74120 Megève - Customer Service,
- By email to the following address: customerservice@mizensir.com,
- Using the customer account.
The Customer may use the model withdrawal form ( provided in the appendix) but this is not compulsory.
For the withdrawal period to be respected, it is sufficient for the Customer to transmit its communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
MIZENSIR will bear the direct cost of returning the good and will provide a stamped label to the Customer.
The Products must be returned to the address indicated on the postage-paid label in the email acknowledging the return.
6.3 Refund
ARTICLE 7 - GUARANTEES
7.1 Legal warranties
7.11 Contents of warranties
All Products are guaranteed to be free from defects. If Products prove to have defects during the legal warranty period, MIZENSIR undertakes to reimburse the Customer for the sums paid for apparently defective, spoiled or damaged Products or Products that do not correspond to the order in accordance with articles L.217-4 to L.217-13 of the French Consumer Code relating to lack of conformity, articles 1641 to 1648 and 2232 of the French Civil Code relating to hidden defects and articles 1245 et seq. of the French Civil Code relating to liability for defective products.
- In the event of an action under the guarantee of conformity: the Customer has a period of two years from delivery of the goods to take action. The customer may choose between repairing or replacing the goods, provided that this choice does not result in a cost that is manifestly disproportionate to the alternative, in application of article L. 217-9 of the French Consumer Code.The Customer is exempt from proving the existence of the lack of conformity of the good during the 24 (twenty-four) months following the delivery of the good except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
- In the event of implementation of the guarantee against hidden defects: the Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, the customer may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
An action under the warranty for latent defects must be brought by the purchaser within two years of the discovery of the defect (Article 1648 paragraph 1 of the Civil Code).
7.12 Method of implementing the guarantees
In the event of a defect being found as defined in the previous point, MIZENSIR according to the Customer's choice:
- Replace the Product(s), if MIZENSIR has these same goods available at the same price or ;
- Refund the price of the Products or give the Customer a purchase voucher if the Customer paid for the order with a purchase voucher.
The above warranties do not apply to defects arising from normal wear and tear, intentional damage, accident, negligence on the part of the Customer or a third party, use other than that prescribed, failure to comply with the manufacturer's, supplier's, MIZENSIR's instructions or any changes or repairs carried out without MIZENSIR's prior written consent.
ARTICLE 8 - LIMITATION OF LIABILITY
8.1 When MIZENSIR's liability is incurred as a result of a fault on its part, compensation only applies to the direct, personal and certain damage that the Customer has suffered, to the express exclusion of compensation for any indirect and immaterial damage and/or prejudice, such as financial damage, damage to image, etc., which the Customer has suffered. The amount of damages that MIZENSIR may be required to pay to the Customer under the aforementioned conditions is in any event limited to the total amount of the order for the Products concerned.
8.2 In any event, MIZENSIR disclaims all liability due in particular to:
- Normal wear and tear of the Products;
- Use that does not comply with the use for which the Product is intended;
- Any deterioration or accident resulting from negligence, lack of supervision or maintenance that does not comply with the indications mentioned on the Product or on any other document,
- Any damage resulting from modifications, incorporations or mixtures of the Product ;
- Any damage resulting from a failure to comply with the recommendations for use of the Products mentioned on the Product description, and/or the specific regulations relating to the Products sold;
- Any malicious act by the Customer or third parties.
8.3 MIZENSIR cannot be held responsible for any damage, temporary or permanent, caused to the Customer's computer system, nor for any loss or damage that may be suffered as a result of accessing or browsing the Site.
8.4 The transmission of data via the Internet may result in errors and/or the Site not always being available. Consequently, MIZENSIR cannot be held responsible for the availability or interruption of the online service.
ARTICLE 9 - STRENGTH
9.1 In the event of a case of force majeure preventing MIZENSIR from fulfilling its obligations, the order will be immediately suspended and the Customer immediately informed by any means. In the same way, MIZENSIR will inform the Customer of the cessation of this event and the execution of the order will then resume immediately.
9.2 If such an event continues for more than 30 (thirty) days after the date of notification, the contract will be considered terminated automatically. The sums received by MIZENSIR before this date will then be reimbursed to the Customer.
ARTICLE 10 - SECURITY
10.1 MIZENSIR takes reasonable measures to ensure the security of the Site. All debit/credit card transactions on this Site are made using Stripe or Paypal, secure online payment gateways that encrypt your card details in a highly secure environment. If the Customer is registered as a MIZENSIR user.com, the latter can store the debit/credit card information securely on its system. This information is fully encrypted and is only used to carry out the card transactions requested by the Customer.
10.2 MIZENSIR uses Secure Socket Layer (SSL) technology to ensure that purchases are made easily and securely.
10.3 MIZENSIR also takes all reasonable measures necessary within its power to keep order and payment information secure.
However, in the absence of negligence on the part of MIZENSIR, the latter cannot be held liable for any loss suffered if an unauthorised third party manages to access the data provided when accessing or ordering on the Site.
ARTICLE 11 - DATA PROTECTION AND FREEDOM / COOKIES
The person responsible for processing personal data is SASU BV DISTRIBUTION - telephone: +33 4 56 12 76 49 - customerservice@mizensir.com.
The data protection delegate is: Mr NIÉPCE Jonathan - telephone: +33 4 56 12 76 49 - customerservice@mizensir.com.
11.1 Pursuant to Act 78-17 of 6 January 1978 as amended by Act no. 2018-493 of 20 June 2018, it is reminded that the personal data requested from the Customer is necessary to process the Customer's order and to draw up invoices, in particular.
This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the Website meets the legal requirements for the protection of personal data, with the information system used ensuring optimum protection of such data.
The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him or her. This right may be exercised in accordance with the terms and conditions set out in the Site's General Terms and Conditions of Use.
Under Article 15 of the RGPD, the customer has a right of access to personal data concerning him or her
.Under Article 16 of the RGPD, the customer has the right to rectify, as soon as possible, any personal data that is inaccurate. Thee customer has the right to request that this data be completed.
Under Article 17 of the GDPR, the customer has a right to erasure of personal data insofar as processing is not necessary for:
- the exercise of the right to freedom of expression and information
- compliance with a legal obligation
- a reason of public interest
- the establishment, exercise or defence of legal claims.
Under Article 18 of the GDPR, the customer has a right to limitation of processing in cases where:
- he disputes the accuracy of the data
- the processing of the data is unlawful but the customer objects to its erasure
- the seller no longer needs the data but it is still necessary for the customer to establish, exercise or defend his rights in court.
Under Article 21 of the RGPD, the customer has a right to object to the processing of data.
Under Article 20 of the RGPD the customer has a right to receive his or her data in a structured, commonly used and machine-readable format (right to data portability),
Under Article 77 of the GDPR, the customer has the right to lodge a complaint with a supervisory authority.
11.2 When visiting the Website, MIZENSIR may, unless the Customer objects, implant a cookie in their computer.
The cookie does not allow the Customer to be identified, it records information relating to browsing from the computer on the Website (the pages consulted, the date and time of consultation etc.), but it does not allow the Customer to be identified....) which can be read during subsequent visits by the Customer. This information is kept for one year.
The purpose of these cookies and the methods of opposition and deletion are defined in the General Terms and Conditions of Use of the Site.
11.3 COLLECTION OF CONSENT
MIZENSIR uses the email of the customer to send a newsletter. The legal basis for this processing is the customer's express consent.MIZENSIR collects the customer's consent when they register to create an account or when they confirm their purchase.
11.4 Possibilities for withdrawing consent to receive a newsletter | Commercial prospecting by email
ARTICLE 12 - INTELLECTUAL PROPERTY
12.1 The content of the Site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an infringement of copyright.
12.2 In addition, the Seller retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., and all rights of use.The Products are supplied to the Customer. The Customer is therefore prohibited from reproducing or exploiting the said studies, drawings, models and prototypes, etc.The Seller shall not be held liable for any loss or damage arising from the use of this Site without the express prior written authorisation of the Seller, which may be subject to a financial consideration.
ARTICLE 13 - APPLICABLE LAW - LANGUAGE
13.1 These General Terms and Conditions and the transactions arising from them are governed by and subject to French law.
13.2 These GCS are drawn up in the French language. If they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 14 - DISPUTES
14.1 Please address any complaints to the following email address customerservicet@mizensir.com, taking care to include all necessary details, including the date and order number where applicable as well as your full name and contact details (address, telephone number, etc.).).
14.2 All disputes to which the purchase and sale transactions entered into pursuant to these GTC may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences thereof, and which cannot be resolved between the Vendor and the Customer, shall be submitted to the competent courts under the conditions of common law.
14.3 The Customer is informed that he may in any event have recourse to conventional mediation, in particular with the Consumer Mediation Commission (article L 612-1 of the Consumer Code) or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
Appendix 1 - Provisions relating to legal guarantees
Article L. 217-4 of the Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation, where the latter was his responsibility under the contract or was carried out under his responsibility.
Article L. 217-5 of the Consumer Code
To conform to the contract, the goods must:
- Be fit for the use usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model
- present the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling
- Or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.
Article L. 217-12 of the French Consumer Code
An action arising from a lack of conformity is barred after two years from delivery of the goods.
Article L. 217-16 of the Consumer Code
When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilisation of at least seven days is added to the duration of the guarantee that remained to run. This period runs from the date of the purchaser's request for service or from the date on which the goods in question are made available for repair, if the goods are made available after the request for service.
Article 1641 of the Civil Code
The seller is bound by the guarantee due to hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish that use, that the buyer would not have acquired it, or would only have given a lower price for it, if he had known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Appendix 2 - Withdrawal form
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the site www.mizensir.com except for exclusions or limitations to the exercise of the right of withdrawal following the applicable General Terms and Conditions of Sale.
- For the attention of Mizensir, 91 Rue Ambroise Martin - 74120 Megève - FRANCE, customerservice@mizensir.com,
- I/We (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) / for the provision of the service (*) below
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date (*)
Clear as appropriate.
For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the withdrawal period expires
