1. ORDER PROCESSING
Orders are prepared Monday to Friday, excluding public holidays. Orders placed on Saturday and Sunday will be processed on Monday. Each order is prepared within 24 working hours, then handed over to the carrier for delivery to the address previously provided during the order confirmation. No deliveries will be made to PO boxes or military addresses.
MIZENSIR ships products to the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Metropolitan France and Corsica, Great Britain, Greece, Hungary, Isle of Man, Ireland , Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
Some Products are subject to specific shipping regulations and cannot be delivered to certain countries. It is the Customer's responsibility to check the specific delivery restrictions.
- Hydroalcoholic gels, eau de parfum and home fragrances are subject to the rules for transporting hazardous materials.
Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.
2. DELIVERY TERMS
Delivery costs depend on (i) the country of destination, (ii) the weight and volume of the order and (iii) the insurance option.
The amount and delivery times are indicated when confirming the order.
2.1 Calculation of delivery time
Delivery Time = Shipping + Transport
Shipping = order preparation time
Transport = order delivery time
MIZENSIR undertakes to make every effort to deliver the Products promptly after confirmation of the order.
In any event, MIZENSIR declines all responsibility for any loss or damage suffered by the Customer as a result of a delay or a case of force majeure during delivery subject to article L.216- 2 of the Consumer Code.
Furthermore, MIZENSIR will notify Customer of any delays as soon as possible. The latter will then have the possibility of canceling the order subject to the legal provisions.
2.1 Delivery Difficulties
The Customer is required to indicate a correct and complete delivery address when ordering. It is his responsibility to verify the delivery address on each of the emails or letters provided and to inform MIZENSIR without delay of any errors or omissions via customerservice@mizensir.com. MIZENSIR reserves the right to charge any additional delivery costs applicable due to an error relating to the delivery address by the Customer.
If delivery cannot be made to the address indicated for reasons unrelated to MIZENSIR, the carrier will inform the Customer as soon as possible by email and will indicate a later delivery date or deadline.
The Customer is required to check the condition of the products delivered. He has a period of three days excluding public holidays from delivery to formulate in writing by registered letter with request for acknowledgment of receipt any reservations or complaints for non-compliance or apparent defect of the Products delivered (for example damaged package already open ...), with all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or visible or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular)
2.2 Receipt of Products
Each delivery is deemed to have been made as soon as the carrier makes the products available to the Customer or to a third party designated by him, materialized by the control system used by the carrier. No dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being authentic.
Upon receipt of the Products, the Customer may confirm on the delivery note that the Products have been delivered in good condition. If this is not the case, the Customer must refuse the delivery. If the Customer is not able to check the condition of the Products at the time of delivery, he will indicate on the delivery note the words "NON VERIFIED".
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