Choisissez votre cadeau d'exception à partir des montants d'achat ci-dessous.
- Candles
- Others
- Limited Editions
This policy supplements article 7 of the [General Terms and Conditions of Sale]. In the event of any discrepancy, the Terms prevail; only the French version is legally binding.
Orders are prepared Monday to Friday, excluding public holidays. Any order confirmed before 11 a.m. on a working day ships the same day; after that time, it ships the next working day. Orders placed at the weekend or on a public holiday ship the next working day. You will receive a shipping confirmation email with your parcel tracking number.
Engraved orders: personalising a bottle or case may add one extra working day to preparation.
We deliver to the countries listed on the Shipping costs and times page, to the address given when ordering. We do not deliver to PO boxes or military addresses.
Parcels are shipped by:
Eaux de parfum, home fragrances and hand sanitising gels are subject to dangerous goods transport regulations. Some of these products therefore cannot be shipped to certain countries or by certain transport methods. These restrictions are indicated before the order is confirmed.
Shipping costs depend on the destination country and the weight and volume of the order. They are shown before payment. Shipping is free from the purchase amount shown on the Site for each country.
All parcels are insured by us, at no extra cost to you.
Deliveries outside the European Union are shipped DDP (delivered duty paid). Customs duties and import taxes of the destination country are calculated at checkout and added to the shipping costs before payment. You have no additional duties or taxes to pay on receipt of your parcel.
Delivery time is the preparation time (article 1) plus the carrier's transit time. The estimated time is shown before the order is confirmed. Failing this, delivery takes place no later than 30 days after the order is confirmed.
We will inform you of any delay as soon as we become aware of it. If the stated delivery time is exceeded, you may ask us in writing (including by email) to deliver within a reasonable additional period. If delivery does not take place within that period, you may cancel the order: we will then refund all sums paid within 14 days at the latest (articles L216-6 and L216-7 of the French Consumer Code).
You are responsible for the accuracy and accessibility of the address provided. Please check it in your confirmation email and report any error without delay to customerservice@mizensir.com. Reshipping costs caused by an incorrect or incomplete address may be charged to you.
If the carrier cannot deliver for a reason not attributable to us (absence, no access), it will inform you and offer a new delivery, a pick-up point or collection. An unclaimed parcel returned to us is refunded minus outbound and return shipping costs, or reshipped at your expense.
Your signature on delivery, or that of the person you designated, serves as proof that the parcel was delivered in apparently good condition, unless proven otherwise. Please check the parcel in the carrier's presence before signing.
If the parcel is damaged, opened, poorly resealed or unusually light, refuse delivery with the carrier and let us know without delay. If you cannot check the parcel on the spot, record specific reservations on the delivery note (for example “damaged parcel” or “light parcel, not checked”).
As your parcels are insured by us, we open a claim with the carrier in the event of loss or damage. To support it, please send us as soon as possible, if possible within 7 days, at customerservice@mizensir.com:
Carriers require these documents to process the claim. The copy of your ID is used solely for this purpose and deleted once the claim is closed.
The risk of loss or damage passes to you when you, or the person you designated, take physical possession of the parcel. A product lost or damaged before that point is replaced or refunded at our expense. These steps do not affect your rights under the statutory warranties (article 9 of the Terms).
For any question about your delivery: customerservice@mizensir.com, quoting your order number.
