Choisissez votre cadeau d'exception à partir des montants d'achat ci-dessous.
- Candles
- Others
- Limited Editions
This policy is a translation; only the French version is legally binding.
The data controller is BV DISTRIBUTION, a French SASU with share capital of €1,000, 91 rue Ambroise Martin, 74120 Megève, France, Annecy Trade and Companies Register 822 585 311, VAT FR 91 822 585 311, which operates the website www.mizensir.com (“Mizensir”, “we”).
For any question about your personal data: customerservice@mizensir.com – +33 4 56 12 76 49 – or by post to the address above, for the attention of our personal data contact, Mr Jonathan Niépce.
Data marked as mandatory in forms is needed to process your order; without it, we cannot deliver it.
Purpose |
Legal basis |
Retention period |
|---|---|---|
Processing and delivering orders, handling returns and withdrawals |
Performance of the contract |
Duration of the business relationship, then 5 years (limitation period) |
Invoices and accounting records |
Legal obligation |
10 years |
Managing your customer account |
Performance of the contract |
Until the account is deleted, or after 3 years of inactivity |
Subscription and loyalty programme |
Performance of the contract |
Duration of the subscription or membership, then 5 years |
Customer service and complaints |
Performance of the contract / legitimate interest |
5 years after the request is closed |
Preventing fraud and non-payment |
Legitimate interest |
5 years maximum |
Newsletter and marketing offers |
Consent, or legitimate interest for customers (similar products) |
3 years after the last contact or purchase |
Audience measurement and targeted advertising (cookies) |
Consent |
13 months maximum; cookie choice kept for 6 months |
Handling your data rights requests |
Legal obligation |
1 year after our reply |
Your data is accessible to our authorised staff (customer service, logistics, accounting) and shared, solely for the purposes above, with our service providers:
We never sell your data.
Transfers outside the European Union. Some providers (in particular Shopify, based in Canada, and US providers) may process your data outside the EU. These transfers are covered by a European Commission adequacy decision (Canada, companies certified under the Data Privacy Framework in the United States) or by the Commission's standard contractual clauses. You can obtain a copy on request.
We send you our newsletter if you agreed to it by ticking the box provided (sign-up, account creation or order). If you are already a customer, we may send you offers on products similar to those you purchased, unless you objected when your email was collected or afterwards.
You can withdraw your consent or object to these emails at any time, free of charge, by clicking the unsubscribe link in each email, from your customer account or by writing to customerservice@mizensir.com.
Cookies strictly necessary for the site to function (basket, login, security, remembering your choices) are placed without consent.
Other cookies (audience measurement, personalised advertising, social networks) are placed only with your prior consent, collected through the banner shown on your first visit. You can accept, refuse or customise your choices, and change them at any time via the “Manage cookies” link in the footer. Your choice is kept for 6 months; cookies have a maximum lifespan of 13 months.
The full list of cookies is set out in our [Cookie Policy].
Under the GDPR and the French Data Protection Act (loi Informatique et Libertés), you have the following rights over your data:
How to exercise them. Write to customerservice@mizensir.com or to BV Distribution – Mizensir, Personal Data Contact, 91 rue Ambroise Martin, 74120 Megève, France. We reply within one month, which may be extended by two months for complex requests. Proof of identity will only be requested if there is reasonable doubt about your identity.
Complaints. If you believe your rights are not being respected, you may lodge a complaint with the CNIL (French data protection authority), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 – www.cnil.fr, or with the supervisory authority of your country of residence.
We implement appropriate technical and organisational measures to protect your data: encrypted connection (HTTPS), access restricted to authorised persons, and service providers bound by confidentiality and security obligations.
We may update this policy to reflect changes to our services or to regulations. The date of the last update is shown at the top of the page: [27/10/2026].
