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Terms of sale

The Mizensir Website and its related services are made available to you subject to the following Terms of Use and Service and any other rules posted on our Site (collectively, "Terms and Conditions"). Before placing any order on, please read the General Conditions carefully. We recommend that you retain a copy of the Terms and Conditions for future reference.

The fact for a natural or legal person, to order on the Site implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Seller.


1.1 These General Conditions of Sale (hereinafter the "GTC") as well as any other document to which the GTC refer establish the legal terms that apply to the use of the website ("the Site") by non-professional buyers ("the Customer(s)"), wishing to acquire the products offered for sale by MIZENSIR ("the Products").

1.2 Every Customer has the obligation to read these T&Cs carefully and to ensure that they are properly understood before any operation on the Site.

1.3 MIZENSIR reserves the right to modify its GCS at any time. The T&Cs are binding on users of the Site from the time they are put online.


2.1 These T&Cs apply, without restriction or reservation, to all sales concluded via the Site by Customers with Mizensir, represented by SASU BV DISTRIBUTION having its head office located at 91 Rue Ambroise Martin, 74120 Megève, registered under the numberB 822 585 211 RCS Annecy (indifferently "MIZENSIR" or "the Seller").

These T&Cs specify in particular the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers.

2.2 The main characteristics of the Products and in particular the specifications, illustrations and indications of the dimensions of the Products, are presented on the Site. The Customer is required to read it before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer.

The Customer is required to refer to the description of each Product in order to know its properties and essential particularities. Product offers are within the limits of available stocks.

2.3 The contact details of the Seller are as follows:

BV DISTRIBUTION , Ssimplified joint-stock company with a single shareholder with capital of €1,000 , whose registered office is located at 91 Rue Ambroise Martin – 74120 Megève, registered with the Annecy RCS under number 822 585 211,

2.4 The GCS apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

These T&Cs are accessible at any time on the Site, may be reproduced and kept by the Customer and shall prevail, where applicable, over any other version or any other contradictory document.

2.5 The Customer declares to have read the GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure as well as the general conditions of use of the site.

These T&Cs may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the Site on the date the order is placed

The validation of the order by the Customer implies acceptance without restriction or reservation of these GCS.

The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Site.

2.6 Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and by justifying his identity, to MIZENSIR:
- By email:
- By mail: Mizensir, 91 Rue Ambroise Martin – 74120 Megève – Service Clients

2.7 The Products presented on the Site are offered for sale in mainland France and Corsica (excluding overseas territories) and for all of the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Great Britain, Greece, Hungary, Isle of Man, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland.

In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.


3.1 Orders are placed exclusively on the Site. Connection and Internet access costs are the responsibility of the Customer.

3.2 Order process

The Customer will place an order in accordance with the instructions given to him on the Website. He undertakes to complete his registration and order form, making sure to provide the necessary complete and accurate information. In any case, the Customer is responsible for the information entered on his registration form and when placing the order. In the event of an error, MIZENSIR cannot be held responsible for any shortcomings or delays caused in the delivery of the Products.

3.2.1 Item selection

The Customer adds the Product to the basket by clicking on "Buy" and can either continue shopping or proceed to payment for the Product by clicking on "Validate the basket".

The Client may at any time:

- Consult, download and print these General Conditions by clicking on the link "General Conditions of Sale";
- Check the Products appearing in his basket: their quantity, their amount and detailed information on each of them between them by clicking on the "Display the Basket" icon or directly on the photograph of the said product;
- Cancel the order of one or more Products on the "Basket" page by checking the "Delete" box;- Insert a valid promotional code in the basket summary;
- Continue to select Products using the drop-down menu.

3.2.2. ID

The Customer is redirected to a home page allowing him to either:

- Create a customer account using the form provided for this purpose.
- For this purpose, the Customer fills in the fields provided by indicating his contact details with the following mandatory information: surname, first name, full delivery address, email and phone number.
- Pay as a guest without creating an account but indicating the information necessary for his order which will be kept in order to allow the processing of the order;
- Connect to an account already created by Customer A For this purpose, the Customer fills in the fields provided, indicating his username and his personal password.

To continue the process, the Client clicks on “Continue” / “register” / “connect”.

3.2.3 Order validation

The Customer will access the "Delivery" section in which he will provide the information necessary for delivery (surname, first name, delivery address, telephone number, email, etc.) and will be able to select this address as billing address or enter a different billing address.

The order summary will be displayed after clicking "Continue". The Customer will have the possibility, before validating his order, to check the detail and the total price and, to correct any errors thereof, before confirming for acceptance.

The Customer validates his order by clicking on "Payment".

3.2.4 Payment by Credit Card

After confirming the content of his order, the Customer will definitively validate the payment.

The Customer will be directed to the "payment information" section in which the Customer can proceed to payment by credit card and must, if necessary, enter the information necessary for this purpose.

The Customer selects the type of card used (Visa, Mastercard, Amex) and is directed to a Stripe payment platform. It is also possible to pay with Paypal and Apple Pay (only in mobile version). The Customer inserts the appropriate data in the fields provided on the bank's payment site, which allows online payment by Visa, Mastercard and Amex credit card using a security system. The Customer must verify that the data entered is correct (expiration date, card number, etc.), payment will not be accepted in the event of incorrect data. From the date of the order, a request to debit the Customer's bank account is sent to his bank. The order will be considered final after confirmation of the agreement of the bank payment centers.

When the bank details are validated, the secure electronic payment manager sends an authorization request to the bank card network. The amount of the prize will be blocked on the Customer's account.

The telepayment manager issues an electronic certificate valid as proof of the amount and date of the transaction. In this respect, the dates and times of the server will prevail between the parties.

The Customer guarantees that he is fully authorized to use the payment card provided for the payment of his order and that this card gives access to sufficient funds to cover the total price of the order.

In all cases, the online provision of the bank card number and the final validation of the order will constitute proof of the entirety of the said order, in accordance with the provisions of law n° 2000-230 of March 13, 2000 on adaptation of the law of evidence to information technologies and relating to the electronic signature reproduced in articles 1365 and following of the civil code.

This validation constitutes signature and express acceptance of all operations carried out on the Website.

Upon receipt of the certificate, MIZENSIR will proceed with the delivery. The price will be debited on the day the order is dispatched by MIZENSIR.

Payment must be complete, with no possible deduction subject to that applied by MIZENSIR on the total using a promotional code MIZENSIR reserves the right to terminate the contract in the absence of payment of the price of the Products .

The transfer of ownership of the Seller's Products, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, and this regardless of the delivery date of the said Products.

3.3 Recognition of the Order

MIZENSIR will acknowledge receipt of the order by email to the address indicated on the Customer's account.

3.4 Order Confirmation

Later, MIZENSIR will send an order confirmation email summarizing the Products ordered and available.

3.5 Order Tracking

An email will inform the Customer that the package has been sent.

All Products will be delivered to the delivery address indicated by the Customer when placing the order, by a carrier chosen by MIZENSIR with delivery confirmation or tracking code when possible.

In case of absence, the package will be delivered to the nearest relay point, to a substitute address or rescheduled according to the option validated directly with the carrier.

3.6 The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

3.7 The Seller is not intended to sell the Products on the Site to professionals, but only to Customers, for their personal needs. The Seller therefore reserves the right to refuse orders for the same Product in large quantities.


4.1 The description of the Products will be available on the Site at the time of the order.

4.2 Product offers are valid subject to availability. The indications on the availability of the Products are provided prior to the order.

4.3 Errors or changes in the availability of the Products may exceptionally exist. In this case, the Customer is informed of the unavailability in the order confirmation email:

- In the event of unavailability of all the Products ordered, the order will be canceled and the Customer will not be debited.
- In the event of partial unavailability, the order will be partially debited and sent ( for Available Products only).


The Products will be delivered to the address indicated at the time of the order. No deliveries will be made to PO boxes or military addresses.

MIZENSIR ships the Products to the countries referred to in Article 2.7 above.

Some Products are subject to specific shipping regulations and cannot be delivered to certain countries. It is the Customer's responsibility to check the specific delivery restrictions.

Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.

5.1 Terms of Delivery

Delivery costs depend on (i) the country of destination, (ii) the weight and volume of the order and (iii) the insurance option.

The amount and delivery times are indicated when confirming the order.

MIZENSIR undertakes to make every effort to deliver the Products promptly after order confirmation and, unless otherwise specified, no later than 30 (thirty) days from order confirmation.

In any event, MIZENSIR declines all responsibility for any loss or damage suffered by the Customer as a result of a delay or a case of force majeure during delivery subject to article L216-2 of the Consumer Code.

Furthermore, MIZENSIR will notify Customer of any delays as soon as possible. The latter will then have the possibility of canceling the order subject to the legal provisions.

5.2 Delivery Difficulties

The Customer is required to indicate a correct and complete delivery address when ordering. It is his responsibility to verify the delivery address on each of the emails or letters provided and to inform MIZENSIR without delay of any errors or omissions via MIZENSIR reserves the right to charge any additional delivery costs applicable due to an error relating to the delivery address by the Customer.

If delivery cannot be made to the address indicated for reasons unrelated to MIZENSIR, the carrier will inform the Customer as soon as possible by email and will indicate a later delivery date or deadline.

The Customer is required to check the condition of the products delivered. He has a period of three days excluding public holidays from delivery to formulate in writing by registered letter with request for acknowledgment of receipt any reservations or complaints for non-compliance or apparent defect of the Products delivered (for example damaged package already open ...), with all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or visible or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular).

5.3 Receipt of Products

Each delivery is deemed to have been made as soon as the carrier makes the products available to the Customer or to a third party designated by him, materialized by the control system used by the carrier. No dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being authentic.

Upon receipt of the Products, the Customer may confirm on the delivery note that the Products have been delivered in good condition. If this is not the case, the Customer must refuse the delivery. If the Customer is not able to check the condition of the Products at the time of delivery, he will indicate on the delivery note the mention "NON VERIFIED".


6.1 Scope

The Customer has the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which he, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good.

6.2 Content and Methods of exercising the right of withdrawal

According to articles L.121-18 and following of the Consumer Code, the Customer has the right of withdrawal at any time, without justifying any reason, up to 14 days after receipt of the Products provided that the Products are returned in their original packaging. , undamaged within fourteen (14) days of notification to the Seller of the Customer's decision to withdraw

In the event of staggered delivery of Products from the same order, the withdrawal period will begin to run from the receipt by the Customer of the last Product.

To exercise the right of withdrawal, the Customer must notify the Seller of its decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail )

- By mail to the following address: Mizensir, 91 Rue Ambroise Martin – 74120 Megève – Customer Service,
- By email to the following address:,
- At customer account help.

The Customer can use the model withdrawal form (provided in the appendix) but it is not mandatory.

For the withdrawal period to be respected, it is sufficient for the Customer to send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

MIZENSIR bears the direct costs of returning the goods and will provide a stamped label to the Customer.

The Products must be returned to the address indicated on the postage-paid label in the return receipt email.

6.3 Refund

MIZENSIR proceeds with the refund using the same means of payment that the Customer used for the initial transaction, unless it cit comes expressly from a different means; in any case, this refund will not incur any costs for the customer. MIZENSIR phad to defer repayment untilit has received the good or until the Customer has provided a proof of shipment of the goods, the date retained being that of the first of these events. The aCustomer's liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this good.


7.1 Legal warranties

7.1.1 Content of guarantees

All Products are guaranteed to be free from defects. If the Products turn out to have defects during the legal warranty period, MIZENSIR undertakes to reimburse the Customer for the sums paid for Products which are apparently defective, spoiled or damaged or which do not correspond to the order in accordance with articles L.217- 4 to L.217-13 of the Consumer Code relating to lack of conformity, Articles 1641 to 1648 and 2232 of the Civil Code relating to hidden defects and 1245 and following of the Civil Code relating to liability for defective products.

- In the event of an action to guarantee conformity: the Customer has a period of two years from the delivery of the goods to act. He can choose between the repair or the replacement of the good, provided that this choice does not entail a manifestly disproportionate cost with regard to the other modality pursuant to article L. 217-9 of the consumer code.

The Customer is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 (twenty-four) months following the delivery of the goods, except for second-hand goods

The legal guarantee of conformity applies independently of any commercial guarantee granted.

- In the event of implementation of the guarantee against hidden defects: the Customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

The action in guarantee of hidden defects must be brought by the purchaser within two years from the discovery of the defect (article 1648 paragraph 1 of the Civil Code).

7.1.2 Terms of implementation of guarantees

In the event of finding a defect as defined in the previous point, MIZENSIR according to the Customer's choice:

- Will replace the Product(s), if MIZENSIR has these same goods at the same price or;
- Will Refund the price of the Products or give the Customer a voucher if the latter has paid the purchase voucher order.

The above warranties do not apply to defects resulting from normal wear and tear, intentional damage, accident, negligence on the part of the Customer or on the part of a third party, use other than that prescribed, failure to follow the instructions of the manufacturer, supplier, MIZENSIR or any alteration or repair carried out without the prior written consent of MIZENSIR.


8.1 When MIZENSIR's liability is engaged following a fault on its part, compensation only applies to direct, personal and certain damages that the Customer has suffered, excluding express compensation for all damages and/or indirect and immaterial damages, such as financial damages, damage to the image, etc. The amount of damages that MIZENSIR may be required to pay to the Customer under the aforementioned conditions is in any case limited to the total amount of the order of the Products concerned.

8.2 In any event, MIZENSIR declines all responsibility for the following in particular:
- Normal wear and tear of the Products;
- Non-compliant use for which the Product is intended;
- Any damage or accident resulting from negligence, lack of supervision or maintenance not in accordance with the indications mentioned on the Product or on any other document,
- Any damage resulting from modifications, incorporations or mixtures of the Product;
- Any damage resulting from a breach of the recommendations for use of the Products mentioned in the Product description, and/or the specific regulations relating to the Products sold;
- Any malicious act by the Customer or third parties.

8.3 MIZENSIR cannot be held responsible for damage, temporary or permanent, caused to the Customer's computer system or for any loss or damage that may be suffered in particular following access to or browsing on the Site. .

8.4 The transmission of data via the Internet may lead to the appearance of errors and/or the fact that the Site is not always available. Therefore, MIZENSIR cannot be held responsible for the availability and interruption of the online service.


9.1 In the event of the occurrence of a case of force majeure preventing the performance of MIZENSIR's obligations, the order will be immediately suspended and the Customer immediately informed by any means.In the same way, MIZENSIR will inform the Customer of the cessation of this event and the execution of the order will then resume immediately

9.2 If such an event were to continue beyond 30 (thirty) days after the date of notification, the contract will be considered automatically terminated. The sums collected by MIZENSIR before this date will then be reimbursed to the Customer.


10.1 MIZENSIR takes reasonable measures to ensure the security of the Site. All debit/credit card transactions made on this Site take place using Stripe or Paypal, secure online payment gateways that encrypt your card data in a highly secure environment. If the Customer is registered as a user, the latter can securely store the debit/credit card information in his system. This information is fully encrypted and only used to carry out the card transactions requested by the Customer.

10.2 To make shopping safe and easy, MIZENSIR uses Secure Socket Layer (SSL) technology.

10.3 MIZENSIR also takes all reasonable steps in its power to keep order and payment information secure.

However, in the absence of negligence on the part of MIZENSIR, the latter cannot be held liable for any loss suffered if an unauthorized third party manages to access the data provided when accessing or ordering on the Site.


The person responsible for processing personal data is SASU BV DISTRIBUTION - telephone: +33 4 56 12 76 49 -

The data protection officer is: Mr NIÉPCE Jonathan - telephone: +33 4 56 12 76 49 -

11.1 Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer is necessary for the processing of his order and the establishment of invoices, in particular.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

The processing of information communicated via the Website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.
The Customer has, in accordance with the national and European regulations in force of a right of permanent access, modification, rectification, opposition of portability and limitation of processing with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined in the General Conditions of Use of the Site.

Under Article 15 of the GDPR, the customer has a right of access to personal data relating to him

Under Article 16 of the GDPR, the customer has a right to rectification, without undue delay, of personal data that is inaccurate. The customer has the right to request that this data be completed.

Under Article 17 of the GDPR, the customer has a right to erasure of personal data insofar as the processing is not necessary for:

- the exercise of the right to freedom of expression and information

- compliance with a legal obligation

- a reason of public interest

- the recognition, exercise or defense of legal claims

Under Article 18 of the GDPR, the customer has a right to restriction of processing in cases where:

- he disputes the accuracy of the data

- the data processing is unlawful but the customer opposes their erasure

- the seller no longer needs his data but these are still necessary for the customer to establish, exercise or defend his rights in court.

Under Article 21 of the GDPR, the customer has a right to object to data processing.

Under Article 20 of the GDPR the customer has a right to receive his data in a structured, commonly used and machine-readable format (right to data portability),

Under Article 77 of the GDPR, the customer has the right to lodge a complaint with a supervisory authority.

11.2 When visiting the Website, MIZENSIR may, unless the Customer objects, place a cookie on their computer.

The cookie does not identify the Customer, it records information relating to navigation from the computer on the Website (the pages consulted, the date and time of consultation etc.) which can be read when subsequent visits by the Customer. The shelf life of this information is one year.

The purpose of these cookies and the methods of opposition and deletion are defined in the General Conditions of Use of the Site.


MIZENSIR uses the customer's email for sending a newsletter. The legal basis for this processing is the express consent of the customer. MIZENSIR collects the customer's consent when registering to create an account or when confirming a purchase.

11.4 Possibilities to withdraw consent for receiving a newsletter | Commercial prospecting by email

If the customer no longer wishes to receive commercial prospecting by e-mail, he can at any time let MIZENSIR know by one of the following means:

- click on the unsubscribe link in each email

- send an email to the contact form

- in "checkout" uncheck the box "I want to receive news and exclusive offers"


12.1 The content of the Site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

12.2 In addition, the Seller remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced with a view to supplying the Products to the Customer. The Customer is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller, who may condition it on financial compensation.


131 These T&Cs and the resulting transactions are governed by and subject to French law.

13.2 These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.


14.1 Please direct any complaints to the following e-mail address:, taking care to include all the necessary details, including the date and the order number on where applicable as well as your full name and contact details (address, telephone number, etc.).

14.2 All disputes to which the purchase and sale transactions concluded in application of these GCS could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.

14.3 The Customer is informed that he may in any event have recourse to conventional mediation, in particular with the Consumer Mediation Commission (article L 612-1 of the Code of Consumption) or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

Appendix 1 – Provisions relating to legal warranties

Article L. 217-4 of the Consumer Code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

Article L. 217-5 of the Consumer Code

To comply with the contract, the good must:

- Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer under form of sample or model
- present the qualities that a buyer can legitimately expect given the public declarations made by the seller, the producer or his representative, in particular in advertising or labeling
- Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L. 217-12 of the Consumer Code
The action resulting from the lack of conformity is time-barred two years from the delivery of the goods.

Article L. 217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lesser price, if he had known them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect

Annex 2 – Withdrawal form

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the site except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

- To the attention of Mizensir, 91 Rue Ambroise Martin - 74120 Megève - FRANCE,,

- I / We (*) hereby notify you / notify (*) my / our (*) withdrawal from the contract relating to the sale of the goods (*) / for the service provision (*) below

- Ordered on (*) / received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date (*)

Strike out what does not apply.

For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period