WHAT IS THE PARTICULARITY OF MIZENSIR PERFUMES?
The Mizensir perfumes have the particularity of being all created in Geneva by the Master Perfumer Alberto Morillas. His perfumes tell the story of his travels, his memories, his garden and his love of nature. So many compositions that are pieces of the same puzzle, the portrait of a Master Perfumer.
WHERE AND HOW TO USE PERFUME?
There are two ways to wear perfume:
- On the skin, on pulse points such as the wrist or neck, to intensify the fragrance. The alchemy of your perfume with your skin will bring a very personal touch of seduction.
- On your clothes, to preserve the integrity of the original fragrance. But be careful, don't forget that some fabrics are fragile: the perfume can sometimes stain. Also, we advise you to always perfume the inside of your clothes or their lining.
WHAT IS THE DIFFERENCE BETWEEN PERFUME, EAU DE PARFUM AND EAU DE TOILETTE?
From the same olfactory base, the perfumer can "play" on the concentration of the perfume. Depending on the desired effect, he can attenuate or amplify it. Traditionally, perfume is reserved for the evening, while eau de parfum or eau de toilette are preferred during the day. All of Alberto Morillas' creations for Mizensir are eau de parfums with concentrations ranging from 12% to 25%. The Cologne collection (Cologne du Figuier, Coeur de Cologne and Cologne du Maté) is concentrated like the eaux de parfums. It keeps the name Cologne, which evokes finesse and freshness.
HOW TO CHOOSE YOUR PERFUME?
Choosing a perfume is a personal process that is done according to our habits or our olfactory memory. This memory can provide an emotion that will trigger a crush. As part of a daily ritual, the perfume must quite simply resemble you.
In order to be advised in the choice of a Mizensir perfume, we recommend that you go to an approved point of sale by the brand and benefit from the advice of an expert. In order to find the authorized point of sale nearest to you, we invite you to consult the list of points of sale on our site. You will also find the description of all our fragrances in the section Eau de parfum of our site.
The Mizensir Online Boutique Customer Service is also at your service. available via chat, Monday to Saturday, from 10 a.m. to 6 p.m.
HOW TO KEEP YOUR PERFUME AS LONG AS POSSIBLE?
The traditional enemies of perfume are heat, air and light. Therefore, we advise you to always close your bottle tightly and store it away from light and heat. By respecting these instructions for use you can keep your perfume for several years.
WHAT DOES MIZENSIR MEAN?
Mizensir is an original name that means "to put in wax the perfumes". This name refers to Alberto Morillas' profession. As a Master Perfumer, it is essential that his candles have an exceptional fragrance. A scent that he creates in the same way as a perfume for the fine perfumery trade.
DO MIZENSIR CANDLES PERFUME?
Since 1999, the company has been producing scented candles designed by Alberto Morillas. As a Master Perfumer, he attaches particular importance to the combustion and diffusion qualities of candles. These two criteria, combined with exceptional fragrances, are essential for the candles to scent and perfume your home.
HOW TO CHOOSE A SCENTED CANDLE OR A ROOM SPRAY?
There is no wrong choice, it is a personal choice. The fragrance should evoke an emotion or a memory. Certain codes may exist: woods are warm, citrus refreshing and flowers evoke delicacy. However, it is up to you to make them your own.
WHAT IS THE DIFFERENCE BETWEEN A SCENTED CANDLE AND A ROOM SPRAY?
These are two different ways of perfuming a house. They can also be combined as required. From the same perfume essence, we make either a candle or a perfume.
A candle requires a minimum of 1 hour of combustion to perfume a room, whereas the vaporisation of a home perfume is instantaneous. The candle has a real capacity of diffusion of the perfume through time, contrary to the ambient perfume whose micro particles "fall down".
HOW TO PERFUME YOUR HOME?
A scented candle, depending on its size, must be lit for at least 1 hour so that its entire surface is liquid. This "lake" of wax, by evaporation, will diffuse the fragrance in the house, carried by the air flow.
To prolong the fragrance, the room spray can be used on any textile support such as linen, curtains or cushions.
WHERE ARE THEY MADE?
All Mizensir products are handcrafted in Switzerland in the canton of Geneva. This desire to control its production locally is a guarantee of quality and know-how.
WHAT ARE THE PRECAUTIONS FOR USE?
In order for your candle to burn optimally it is important to observe the following instructions:
- Avoid moving the candle while it is burning and do not place it in a draught or on a glass or marble surface.
- Check that the wick is centred when you extinguish the candle. Re-centre it if necessary when the wax is liquid.
- Shorten the wick by 1/2 cm before relighting the candle.
- The candle should not be lit for 3 to 4 hours.
- In order to protect the glass, do not burn the candle until the end, leave at least 1cm of wax.
We advise you to always close the candle tightly and to store it away from light and heat sources. If you follow these instructions you can keep your perfume for several years.
HOW TO ORDER ONLINE?
Once you have selected the product you wish to order from the Mizensir online shop, please click on "Add to cart" and indicate the desired quantity.
At any time, you can view and/or modify the contents of your shopping cart by clicking on the shopping cart icon on all pages of the site, in the upper right-hand corner. By clicking on the "View Cart" button, you can validate or modify your cart and then proceed to purchase.
Once you have paid, a thank you page will appear with your order number, indicating that your order has been registered. A confirmation will also be sent to you by e-mail.
WHAT ARE THE GENERAL CONDITIONS OF SALE?
We invite you to consult our General Conditions of Sale . They can be found at the bottom of the site and must be accepted before the order is finalised.
WHICH COUNTRIES DO YOU DELIVER?
On the website www.mizensir.com you can order for all
Since January 1, 2021, we have maintained delivery to UK.
We do not ship to Russia, Africa, the Middle East, Asia and the Americas.
WILL I HAVE TO PAY CUSTOMS DUTIES ON RECEIPT OF THE ORDER?
No, because Maison Mizensir has a point of sale in the European Union from which orders are shipped. Therefore we charge VAT without customs fees.
For delivery to the United Kingdom, see the following question.
For delivery to the EU or in the UK please see this link
WHAT IMPACT WITH BREXIT?
New VAT laws in the UK came into force on 1 January 2021, which affect both EU and non-EU merchants selling to customers in the UK.
Import VAT and customs duties as well as brokerage fees are payable on our products upon import.
Therefore, when entering a delivery address in the United Kingdom and validating it during check- out, the sales prices displayed will be deducted from VAT.
Government fees (VAT + customs duty) and carrier brokerage fees are the responsibility of the customer .
⚠️ The exclusion of taxes is not supported if express means of payment are used.
WHAT PAYMENT METHODS ARE ACCEPTED?
The different Payment methods accepted are: Visa, MasterCard, American Express, PayPal, Shop pay, Apple Pay, and Klarna
Klarna is a leading European payment service provider and licensed bank that is revolutionising payment for consumers and merchants. Founded in 2005 in Sweden, Klarna enables consumers to pay online quickly, easily and securely, directly, later or in instalments.
WHAT ARE THE MEANS TO ENSURE SECURITY PAYMENT?
Payment is made via the secure servers of our partners, PayPal, Shopify payment or Klarna, recognised payment operators. No banking information concerning you passes through the site. Payment by credit card is therefore completely secure.
HOW TO ACCESS YOUR INVOICE?
Your invoice is attached to the order confirmation e-mail that you receive after completing a purchase on the online store.
By creating an account you can access your purchase history.
WHAT ARE THE DELIVERY TIMES AND COSTS?
Orders are prepared Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on Monday. Each order is prepared within 24 working hours, then handed over to the carrier for delivery to the address previously provided during the order confirmation. In Switzerland, we make deliveries with the transport company Planzer. The delivery time is 24 hours. For deliveries within the European Union, we use Colissimo and UPS services.
You can view prices and delivery times by clicking here
The package(s) will be delivered directly to the address indicated when ordering. With Colissimo, in case of absence a delivery notice will be left in your mailbox. It is your responsibility to ensure that you collect the package on time according to the instructions left by the carrier. With Ups, you have the possibility to make an appointment with the delivery person according to your availability.
The House declines all responsibility in the event of non-collection of the goods. If, however, you have not received, beyond the delivery time communicated, any notice of passage; remember to check the progress of your package with your tracking number on the chosen carrier's website at the time of payment. (Swiss Post, colissimo , Ups) Or contact customer service .
On receipt of the order, it is your responsibility to check the conformity and condition of your products in the presence of the carrier and to issue, if necessary, any useful reservations concerning apparent defects.
IN WHAT PACKAGING IS AN ORDER DELIVERED?
Each order is prepared with the greatest care with sheets of silk and ribbon. It is delivered as if it were a gift. You have the possibility to send us a request at the time of checkout in order to personalize your purchase as well as possible.
HOW TO PLACE AN ORDER TO OFFER A GIFT?
When paying for your order, we offer you the possibility of attaching a personalized message to the attention of the person you wish to please.
Each order is prepared with the greatest care.
The invoice with the prices does not will not be included.
You can also offer a gift card | Mizensir valid for 12 months on the site. This gift card can be transmitted by email and can be used in several installments.
HOW TO TRACK AN ORDER?
The tracking link is displayed in the shipping confirmation email from your order you receive from us.
HOW TO RETURN A MIZENSIR PRODUCT?
The Customer has the right to withdraw from this contract without giving any reason within 14 (fourteen) days. The withdrawal period expires 14 (fourteen) days after the day on which he, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good. You can use this model withdrawal form but it is not mandatory.
Click here to consult the conditions of the right of withdrawal
Exception to the right of withdrawal
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods liable to deteriorate or expire rapidly;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or protection of health;
- contracts for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery
Once your right to retraction sent you can generate your free return label by clicking on this link